Expansion Bay

PS5 storage diagnosis 01

Why isn’t your PS5 seeing the M.2 SSD?

Choose what changed. We will separate an incompatible drive, an installation problem, likely hardware failure, and a game-only issue before telling you to replace anything.

Official Sony requirements Symptom-first result Free and warranty paths first
Four things that look like one error
Drive fitInstallationConsoleGame

Use the symptom, not a guess

What changed on your PS5?

Choose the closest match. We only ask about the drive type when it can change the answer.

01 Choose what happened
Need the complete dimensions and supported forms?Read Sony’s current M.2 requirements

The fixed evidence

What Sony actually requires.

InterfacePCIe Gen4 x4 NVMe

M.2 SATA is not supported. M.2 is a shape, not proof of compatibility.

Capacity250GB to 8TB

The exact drive and cooling structure must also fit the expansion bay.

CoolingRequired

Sony requires effective heat dissipation and publishes strict combined dimensions.

First startupFormat guide appears

A newly installed compatible drive should trigger the formatting flow when the console starts.

Sony: How to add an M.2 SSD to a PS5 console